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Returns and Refunds

Right of withdraw/restore on products:

  • Customers have the right to withdraw from their purchases for any reason, as the Italian law states in D.Lgs. 206/05
  • Customers must declare their intention to clear the contract within 3 days by sending an-email and filling in the contact form as well as returning the products by the next 7 days.
  • Products must be returned in good shape; customers are responsible for packaging of returning items.
  • Enoteca Properzio commits itself to refund the cost of returned products within 7 days by bank transfer or via Paypal; shipping costs are always charged to the customer.
  • Enoteca Properzio may exercise the right of refusing damaged items.
  • In case of damaged products, Enoteca Properzio commits itself to substitute the same by 7 days from the delivery date. Substituted products must be returned in the best way possible with the original cork and pictures as proof of the damage. We do not substitute any empty bottles.
  • For further information, please fill in our contact form


A unique wine cellar

We count more than 11,000 bottles, of which more than 1,000 are very rare

Customer service

Call us +39 0742 267552

From Mon to Fri 9:00 - 19:00

Secure Payments

Reliable and secure online payments.

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