FROM PICK UP TO DELIVERY
All your purchases are entrusted to experienced hands, the most experienced in the area. We carry dozens of shipments per day and of course we could not do it directly. We therefore decided to work with the best company specialized for wine and spirits, the LOGISTICS WORLD SHIPPING our partner for over 20 years. Together we ship all over the world and follow your parcel to your home step by step, if your country is not present in the selector of the completion of the purchase, please contact us. Your precious bottles arrive unopened in original boxes by Logistics where a person on charge with great care opens and investigates the most suitable packaging for transport.
Every package is created at the moment artisanally, according to the form, type, fragility, of the objects, using different materials available. This allows to be sure to make a super secure packing.
We constantly seek the best materials on the market in order to be always at the highest standard in terms of quality and safety, which is why we choose to send with the innovative wine cellar polystyrene in addition to being the best shock-absorbing material it has the property to keep a constant temperature in all the journeys and it avoids moisture. It will be like having purchased it directly in our wine shop.
Deliveries are made by courier from Monday to Friday from 09.00 to 18.00. Therefore, please indicate when purchasing an address where someone is always available to pick up the goods and provide a phone number always reachable in case of problems. Upon delivery please the customers to check the condition of the package before you sign your acceptance of the goods. If you encounter any tampering or breakage of the package, customers can accept or refuse the delivery subject to the products purchased.
TIME AND COSTS
Products delivery is scheduled from 24 to 48 hours throughout Italy, Italian islands up to 72 hours (unless express shipment is requested at an extra cost, we provide this service as well withing national borders); for all foreign countries times may vary from 15 days to 20 working days (for emergencies please contact us before any purchase.) Currently, the contribution towards the cost of shipping varies according to the country of destination and weight and you can calculate it exactly by entering the desired objects into the basket and simulating a purchase by selecting the country in which you want to receive the goods. The shipping is free for all orders over € 99 (only within Italy). If for any reason the delivery is not successful, the merchandise is returned to the sender. In case of a new and second delivery of the package, the costs are again to the buyer. For more information, please fill out our contact form or visit the website of our shipping agent Logistics S.r.l..
INTERVIEW HEAD OF THE WAREHOUSE GIUSEPPE T.
”After 30 years of experience I know that from my work depends customer satisfaction. Over the years I have acquired the necessary experience to coordinate and teach my team the techniques of packaging for safer and more advanced packings in order to complete each shipment successfully. My goal is to ensure that the content reaches its destination exactly as it was handed to me.“
INTERVIEW TO LOGISTICS MANAGER DANILO PROIETTI
”Every day I work with great passion to organize all the logistics of Enoteca Properzio, shipping speed, choice of the best carrier for every need, detailed information to the customer make all customers very satisfied. I follow the shipment when it leaves our warehouse until delivery to final customer and work hard to make sure that all of this is extremely fast and without bureaucracy. Even on the other side of the world, the customer must have a single task, to collect the parcel and simply enjoy the content ..”